EM 11g: Creating a Remedy Ticket Via the Connector in Enterprise Manager 11g Grid Control Fails with Error: Certificate chain received from {host} was not trusted (Doc ID 1551046.1)

Last updated on MARCH 08, 2017

Applies to:

Enterprise Manager for Miscellaneous Plug-ins - Version 11.1.0.1 to 11.1.0.1 [Release 11.1]
Information in this document applies to any platform.

Symptoms

Creating a Remedy ticket from EM 11g OMS using the connector fails.


.../gc_inst/em/EMGC_OMS1/sysman/log shows (note that the file path may require correction if the instance directory is not named gc_inst and the OMS is not named EMGC_OMS1):

 
The connector is configured to use httpS
certdb.txt is updated and in place in $OMS_HOME/sysman/connector as per the installation guide.

Cause

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