EM 12c, EM 13c: How to Configure Incident Rule to Email an Administrator for an Incident Assigned to the Admin via the Incident Manager? (Doc ID 1555076.1)

Last updated on DECEMBER 14, 2019

Applies to:

Purpose

 This document provides the steps for sending an email notification to an Administrator when the incident is assigned to that administrator or the owner is changed from one administrator to another. If the incident already has an owner then an email can be sent when the attributes of the Incident are updated, this includes modifying the status, changing the priority, escalating the incident etc.

Details

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