EM 12c: Creating SR Within Support Workbench in Enterprise Manager 12c Cloud Control Results in Error: The Oracle Configuration Manager (OCM) is not currently configured (Doc ID 1556508.1)

Last updated on MARCH 18, 2017

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 to 12.1.0.2.0 [Release 12.1]
Information in this document applies to any platform.

Symptoms

The Support Workbench within Enterprise Manager 12c Cloud Control displays the following error:

Creating a draft Service Request (SR) has failed with the following error: The Oracle Configuration Manager (OCM) is not currently configured. Please run setupCCR and configure the OCM client. Please correct the above error or create an SR from My Oracle Support directly, and try again.

 

Cause

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