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EM12c: Troubleshooting Enterprise Manager Cloud Control Agent Block Issues (Doc ID 1556530.1)

Last updated on NOVEMBER 10, 2019

Applies to:

Enterprise Manager Base Platform - Version and later
Information in this document applies to any platform.


 This document provides the troubleshooting methodology for the blocked Agent in Enterprise Manager Cloud Control.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 What is a Blocked agent ?
 Possible causes for Agent getting Blocked?
 Impact of agent being blocked ?  
 How to troubleshoot the Blocked Agent:
 1. What to collect ?
 2. How to diagnose /analyze the agent blocking issues ?
 Identify the cause for the Agent block
 a. Plugin mismatch
 b. Bounce counter
 Agent blocked known issue: 

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