EM 12c, EM 13c: How to Send Notifications to Different E-mail ID's Based on Values of Certain Conditions like Severity, Lifecycle Status etc (Doc ID 1557112.1)

Last updated on MAY 09, 2023

Applies to:

Goal

It may be necessary to configure an Incident Rules in the Enterprise Manager Cloud Control, to send notifications to different Email ID's added to the same Administrator based on certain conditions like  Severity, Lifecycle (Deployment) status etc in the Event / Incident / Problem.

For example:

Case 1:To notify different Email ID's based on the severity of the metric alert events, for example:

Email notifications for the Critical severity metric alert events need to be sent to one Email ID: <username@<DOMAIN_NAME>> while
Email Notifications for Warning severity metric alert need to be sent to another Email ID : <username2@<DOMAIN_NAME>>.

Case 2: Similarly, you may also want to notify different E-Mail Id's based on the Lifecycle status of the Targets, for example:

For all metric alert events raised for Targets with lifecycle status: Mission Critical, email needs to be sent to <username3@<DOMAIN_NAME>>,
For all metric alert events raised for Targets with lifecycle status: Production, email needs to be sent to <username4@<DOMAIN_NAME>>
and for metric alert events for all Targets with all other lifecycle status like Stage, Development and Test, the email needs to be sent to <username5@<DOMAIN_NAME>>.

In the pre-12c EM versions, it was necessary to create multiple Administrators for achieving the above as described in <Note 333104.1>: How to Setup Separate Notification Schedules in EM 10G Based on Targets / Severity

Starting with EM version 12c, it is possible to configure the above requirements in the same ruleset using multiple Rules and Actions. This document provides the necessary steps to accomplish this task.

Solution

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