EM 12c, EM 13c: Delayed Notification Sent by Rule Created for 'Clear Event'
Last updated on AUGUST 24, 2017
Applies to:Enterprise Manager Base Platform - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
It has been noticed that email notifications for Warning events are sent after a week from Enterprise Manager Cloud Control. For example:
Email content shows:
Target type: Database instance
Event reported time: Jul 12, 2013 1:16:57 PM WST
Event Type : Metric Alert
Event name: User Audit: username
Rule Name: DEFAULT_RULESET_FOR_ALL_TARGETS,METRIC_ALERT_AUTO_CLEAR
Email was received on 19/072013 1:17 PM, after a week.
In this case, the email is sent by the out-of-box METRIC_ALERT_AUTO_CLEAR rule. The out of box "Rule to auto-clear metric alert events older than 7 days" or the internal name - METRIC_ALERT_AUTO_CLEAR rule is supposed to automatically clear alerts raised for stateless metrics which are open for more than 7 days and are not associated with an incident. Similar configuration is described in
Note 1559436.1 - 12c Cloud Control: How to Configure Incident Rule to Automatically Clear Stateless Metric Alerts?
The same issue can occur for a custom incident ruleset as well.
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