EM 12c, EM 13c: Enterprise Manager Cloud Control Agent emctl Commands Fail with Error: EMD upload error:full upload has failed and ORA-20500
(Doc ID 1586918.1)
Last updated on OCTOBER 19, 2019
Applies to:
Enterprise Manager Base Platform - Version 12.1.0.1.0 and laterInformation in this document applies to any platform.
Symptoms
<Agent Base>/agent_inst/bin/emctl upload agent
fails with the following error
Oracle Enterprise Manager Cloud Control 12c Release 3
Copyright (c) 1996, 2013 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
EMD upload error:full upload has failed: uploadXMLFiles skipped :: OMS version not checked yet. If this issue persists check trace files for ping to OMS related errors. (OMS_DOWN)
<Agent Base>/agent_inst/bin/emctl status agent
Shows Heartbeat Status 'OMS is unreachable [bad response]'
Oracle Enterprise Manager Cloud Control 12c Release 3
Copyright (c) 1996, 2013 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
Agent Version : 12.1.0.3.0
OMS Version : (unknown)
Protocol Version : 12.1.0.1.0
Agent Home : <Agent Base>/agent_inst
Agent Binaries : <Agent Base>/core/12.1.0.3.0
Agent Process ID : 10490
Parent Process ID : 1397
Agent URL : https://<Agent_HOSTNAME>.<DOMAINNAME>:<Agent_PORT>/emd/main/
Repository URL : https://<OMS_HOSTNAME>.<DOMAINNAME>:<OMS_PORT>/empbs/upload
Started at : 2013-09-23 09:54:48
Started by user : <USER>
Last Reload : (none)
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0
Number of XML files pending upload : 0
Size of XML files pending upload(MB) : 0
Available disk space on upload filesystem : 91.31%
Collection Status : Collections enabled
Heartbeat Status : OMS is unreachable [bad response]
Last attempted heartbeat to OMS : 2013-09-24 13:11:34
Last successful heartbeat to OMS : (none)
Next scheduled heartbeat to OMS : 2013-09-24 13:12:04
----------------------------------------------------------
Agent is Running and Ready
<Agent Base>/agent_inst/bin/emctl pingOMS
fails with the following error
Oracle Enterprise Manager Cloud Control 12c Release 3
Copyright (c) 1996, 2013 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
EMD pingOMS error: OMS sent an invalid response: "ERROR- Failed to update Target type Metadata"
<EM Instance Base>/gc_inst/em/EMGC_OMS1/sysman/log/emoms_pbs.log reports the following ORA error
2013-09-24 13:59:23,535 [[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR gcloader.Recei
ver logp.251 - Error occurred in checking information between Agent and OMS
oracle.sysman.emSDK.core.target.DuplicateEntityException: ORA-20500: Multiple agents detected for :(host = current_host_name
)
ORA-06512: at "SYSMAN.EM_TARGET", line 3021
ORA-06512: at "SYSMAN.EM_TARGET", line 3317
ORA-06512: at "SYSMAN.EM_TARGET", line 3992
ORA-06512: at line 1
at oracle.sysman.emdrep.target.EntityUtil.createNYMEntities(EntityUtil.java:1327)
at oracle.sysman.emSDK.core.target.EntityManager.createNYMEntities(EntityManager.java:232)
at oracle.sysman.core.pbs.gcloader.Receiver.doGet(Receiver.java:859)
<Agent Base>/agent_inst/sysman/log/gcagent.log reports the following error
2013-09-23 19:26:22,489 [1843:CB448347:GC.SysExecutor.670 (AgentSystemMonitorTask)] WARN - Subsystem (Ping Manager) returned bad status of {+ Ping Manager: *Warning* +}
2013-09-23 19:26:22,547 [1845:CFC1012A] INFO - attempting initial heartbeat
2013-09-23 19:26:22,754 [1843:CB448347] WARN - Subsystem (Upload Manager) returned bad status of {+ Upload Manager: *Warning* +}
2013-09-23 19:26:22,966 [1845:CFC1012A] WARN - improper ping interval (EM_PING_NOTIF_RESPONSE: ERROR- Failed to update Target type Metadata)
2013-09-23 19:26:22,993 [1845:CFC1012A] WARN - Ping protocol error
o.s.gcagent.ping.PingProtocolException [OMS sent an invalid response: "ERROR- Failed to update Target type Metadata"]
2013-09-23 19:26:53,123 [1854:EE8796A6:GC.SysExecutor.675 (Ping OMS)] INFO - attempting initial heartbeat
2013-09-23 19:26:53,340 [1854:EE8796A6] WARN - improper ping interval (EM_PING_NOTIF_RESPONSE: ERROR- Failed to update Target type Metadata)
2013-09-23 19:26:53,355 [1854:EE8796A6] WARN - Ping protocol error
o.s.gcagent.ping.PingProtocolException [OMS sent an invalid response: "ERROR- Failed to update Target type Metadata"]
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |