EM12c, EM 13c: Enterprise Manager Cloud Control Agent Installation Fails at Plugin Configuration with Error: SEVERE: oracle.sysman.top.agent:ERROR: The Management Agent configuration failed

(Doc ID 1587715.1)

Last updated on MAY 05, 2017

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.3.0 and later
Information in this document applies to any platform.

Symptoms

Installing the Enterprise Manager (EM) Cloud Control Agent using the agentDeploy.sh script fails on Windows 32 bit with these logged errors:

From <Agent Oracle Home>/cfgtoollogs/agentDeploy/agentDeploy_<timestamp>.log:

SEVERE: oracle.sysman.top.agent:ERROR: The Management Agent configuration failed. The plug-in configuration for the oracle.sysman.oh monitoring plug-in may have failed, or this plug-in may not be present in the Management Agent software. Ensure that the Management Agent software has the oracle.sysman.oh monitoring plug-in, if not then retry the operation. If the agent software has the oracle.sysman.oh monitoring plug-in, view the plug-in deployment log <AGENT_BASE_DIR>\install\logs to check if the plug-in configuration for the oracle.sysman.oh monitoring plug-in failed.

 

From <Agent Oracle Home>/cfgtoollogs/cfgfw/CfmLogger_<timestamp>.log:

INFO: oracle.sysman.top.agent:Executing command :cmd /c <AGENT_BASE_DIR>\core\12.1.0.3.0\perl\bin\perl <AGENT_BASE_DIR>core\12.1.0.3.0\bin\AgentPluginDeploy.pl -oracleHome <AGENT_BASE_DIR>\core\12.1.0.3.0 -agentDir <AGENT_BASE_DIR> -pluginIdsInfoFile <AGENT_BASE_DIR>\plugins.txt -action configure -emStateDir <AGENT_BASE_DIR>\agent_inst
INFO: oracle.sysman.top.agent:Can't load '<AGENT_BASE_DIR>/core/12.1.0.3.0/perl/lib/auto/Fcntl/Fcntl.dll' for module Fcntl: load_file:The specified module could not be found at <AGENT_BASE_DIR>/core/12.1.0.3.0/perl/lib/XSLoader.pm line 64.
INFO: oracle.sysman.top.agent: at <AGENT_BASE_DIR>/core/12.1.0.3.0/perl/lib/Fcntl.pm line 215
INFO: oracle.sysman.top.agent:BEGIN failed--compilation aborted at <AGENT_BASE_DIR>/core/12.1.0.3.0/perl/lib/Fcntl.pm line 216.
INFO: oracle.sysman.top.agent:Compilation failed in require at <AGENT_BASE_DIR>\core\12.1.0.3.0\bin\AgentPluginDeploy.pl line 53.
INFO: oracle.sysman.top.agent:BEGIN failed--compilation aborted at <AGENT_BASE_DIR>\core\12.1.0.3.0\bin\AgentPluginDeploy.pl line 53.
INFO: oracle.sysman.top.agent:Plugin command completed with status=2
SEVERE: oracle.sysman.top.agent:ERROR: Plugin configuration has failed.

 

 

Changes

 

Cause

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