EM 12c: Clearing ORA- Errors from Enterprise Manager 12c Cloud Control Incident Manager Fails with Message: You can not clear incidents for ADR problems directly (Doc ID 1604467.1)

Last updated on AUGUST 12, 2017

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.3.0 to 12.1.0.3.0 [Release 12.1]
Information in this document applies to any platform.

Symptoms

The following error message results while trying to delete ORA* errors from the Enterprise Manager (EM) 12c Cloud Control Incident Manager page:

Error
You can not clear incidents for ADR problems directly. Clear respective problem which in turn will clear the incidents and events in the hierarchy

 

The condition for the alert being cleared is already resolved and its no longer in effect.

 

Changes

 

Cause

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