EM12c: Enterprise Manager 12c Cloud Control OMS Restarts with Message: Error: Zero Rows Updated (Doc ID 1609243.1)

Last updated on DECEMBER 21, 2013

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.2.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager 12c Cloud Control is configured in a multiple OMS system with a server load balancer and and a RAC Repository Database. The OMS is restarting with the following message:

From .../gc_inst/em/EMGC_OMS1/sysman/log/emctl.msg:

HealthMonitor Dec 9, 2013 8:58:06 AM OMS Heartbeat Recorder: error: Zero rows updated for this oms during heartbeat
HealthMonitor Dec 9, 2013 9:00:46 AM OMS Heartbeat Recorder: error: Zero rows updated for this oms during heartbeat
HealthMonitor Dec 9, 2013 9:03:33 AM OMS Heartbeat Recorder: error: Zero rows updated for this oms during heartbeat
HealthMonitor Dec 9, 2013 9:06:19 AM OMS Heartbeat Recorder: error: Zero rows updated for this oms during heartbeat
HealthMonitor Dec 9, 2013 9:09:13 AM OMS Heartbeat Recorder: error: Zero rows updated for this oms during heartbeat
Critical error err=3 detected in module OMS Heartbeat Recorder:
OMS will be restarted. A full thread dump will be generated in the log file
/u01/app/MW_HOME12102/user_projects/domains/GCDomain/servers/EMGC_OMS5/logs/EMGC_OMS5.out
to help Oracle Support analyse the problem.
Please consult My Oracle Support Note 964469.1 for additional information.

From .../gc_inst/em/EMGC_OMS1/sysman/log/emoms_pbs.trc:

2013-12-09 09:11:56,035 [PbsOMSHeartbeatThread] ERROR failover.OMSHeartbeatRecorder die.417 - OMS HB recorder: causing a restart

 

 

 



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms