Enterprise Manager Cloud Control Listener Metric 'TNS_ERRORS' Fails with Can't locate Encode/ConfigLocal.pm in @INC (Doc ID 1633203.1)

Last updated on MARCH 08, 2017

Applies to:

Enterprise Manager for Oracle Database - Version 12.1.0.2.0 and later
Information in this document applies to any platform.
metric collection error in Enterprise Manager 12c

Symptoms

 The Enterprise Manager Cloud Control Metric TNS_ERRORS (which runs against a Listener target) fails with the following error:-

Can't locate Encode/ConfigLocal.pm in @INC 

This error message can be seen in the following ways:- 

1) From the agent home page/monitoring/metric issues tab

Cause

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