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"Unable to complete network operation against My Oracle Support" for MOS job in Enterprise Manager Cloud Control (Doc ID 1643971.1)

Last updated on JULY 14, 2018

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.2.0 and later
Enterprise Manager for My Oracle Support - Version 12.1.0.2.0 to 12.1.0.5.0 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Submitting a Job from Cloud Control which need Connection to My Oracle Support(Refresh from My Oracle Support Job, Latest plugin download etc) fails with following message in Cloud Control:

Checking My Oracle Support authorization.
Username: testuser@oracle.com
Password: ******
Patch Search URL: https://updates.oracle.com

- Unable to complete network operation against My Oracle Support. Please check network connectivity to Oracle Support Site.

* emoms.trc generated at gc_inst/em/EMGC_OMS1/sysman/log in OMS machine has following errors:

2014-03-14 17:59:47,325 [ARU] ERROR aru.EMMOSARUServiceImpl logp.251 - MOSException thrown from readMetadataFromARU : 0:com.ibm.jsse2.util.g: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by EMAILADDRESS=security_sniffed@oracle.com, CN=Websense, OU=SecMgmt, O=Oracle, L=Sec, ST=COS is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error: Cause Exception Name: javax.net.ssl.SSLHandshakeException: Environment: [a.Protocol=https, b.Host Name=support.oracle.com, c.Port=443, d.Connection Timeout=180000 ms, e.Timeout=180000 ms, f.Proxy Host=null, g.Proxy Port=0, h.Path=/epmos/login, i.Parameters=[cmd-version=6.1, client-version=12.1.0.3, cmd=status, cmd-group=fwk, client-name=emmosadf]] at 2014-03-14 17:59:47.325 EDT
oracle.sysman.emInternalSDK.core.mos.model.MOSException: 0:com.ibm.jsse2.util.g: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by EMAILADDRESS=security_sniffed@oracle.com, CN=Websense, OU=SecMgmt, O=Oracle, L=Sec, ST=COS is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error: Cause Exception Name: javax.net.ssl.SSLHandshakeException: Environment: [a.Protocol=https, b.Host Name=support.oracle.com, c.Port=443, d.Connection Timeout=180000 ms, e.Timeout=180000 ms, f.Proxy Host=null, g.Proxy Port=0, h.Path=/epmos/login, i.Parameters=[cmd-version=6.1, client-version=12.1.0.3, cmd=status, cmd-group=fwk, client-name=emmosadf]]
at oracle.sysman.emmos.mos.model.login.MOSLoginWorker.createMOSSession(MOSLoginWorker.java:109)
at oracle.sysman.emmos.mos.model.facade.MOSFacade.createMOSSession(MOSFacade.java:86)
at oracle.sysman.emmos.mos.model.facade.MOSFacade.createMOSSession(MOSFacade.java:108)
at oracle.sysman.emmos.services.aru.EMMOSARUServiceImpl.readMetadataFromARU(EMMOSARUServiceImpl.java:135)
at oracle.sysman.csp.services.aru.ARUServiceImpl.refreshAruInfo(ARUServiceImpl.java:630)
at oracle.sysman.csp.services.aru.ARUServiceImpl.getAruData(ARUServiceImpl.java:453)
at oracle.sysman.csp.services.aru.ARUServiceImpl.forceRefreshAruInfo(ARUServiceImpl.java:412)
at oracle.sysman.emmos.services.aru.EMMOSARUServiceImpl.forceRefreshAruInfo(EMMOSARUServiceImpl.java:233)


* Also doing following validation fails:

Set JAVA_HOME to Middleware_Home/jdk16/jdk

Now run the command from Middleware_Home/oms/ccr/bin

./emocmrsp <CSI Num> -output osm.rsp

OCM Installation Response Generator 10.3.7.0.2 - Production
Copyright (c) 2005, 2012, Oracle and/or its affiliates. All rights reserved.

Configuration requires the following pieces(s) of information.
My Oracle Support User Name: testuser@oracle.com
An unrecoverable network configuration error was encountered.
peer not authenticated

Unable to establish a network connection to Oracle. Specify the URL for an
Oracle Support Hub in this format:
http[s]://<OracleSupportHubHost>:<OracleSupportHubPort>
If you do not wish to configure OCM through an Oracle Support Hub, enter NONE
Oracle Support Hub URL:
Invalid Oracle Support Hub address specified ().

 

Cause

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In this Document
Symptoms
Cause
Solution


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