EM 12c: Server-Generated Alerts do not Clear from the Enterprise Manager 12c Console if the value for INSTANCE_NAME is not Consistent
Last updated on JUNE 25, 2016
Applies to:Enterprise Manager for Oracle Database - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 12.1]
Information in this document applies to any platform.
Enterprise Manager system 184.108.40.206
Database plug-in 220.127.116.11
The tablespace Space Full metric alert is not clearing after the reported space problem is resolved.
The INSTANCE_NAME attribute from v$instance is in uppercase, but in v$parameter, instance_name is shown in uppercase.
DB Plugin queries v$instance to get INSTANCE_NAME dynamic property from the database.The instance name recieved as a part of the AQ notification (that value set in the parameter file) is in lowercase.
The SvrGenAlrt filters out notifications if they do not belong to the same instance to ignore notifications from other instances in case of RAC.
This check is done in a case sensitive manner.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms