My Oracle Support Banner

Troubleshooting sending of e-mails in RUEI (Doc ID 1680095.1)

Last updated on JANUARY 23, 2020

Applies to:

APM - Application Performance Management - Version 12.1.0.0.0 and later
Information in this document applies to any platform.

Purpose

 In this document we explore the possible causes for e-mails send from the RUEI system not arriving. These e-mails may contain information like scheduled reports, KPI alert notifications or RUEI generated System alerts.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 E-mail configuration
 On the OS
 On the RUEI console
 Possible reasons for scheduled e-mails not working
 The OS account $RUEI_USER (moniforce) or it's crontab usage is locked
 The crontab service not running on the reporter host
 The mail server rejecting to accept the e-mail for delivery
 The user that scheduled to reports is 'disabled'
 Insufficient memory assigned for php processes
 Further troubleshooting
 Known issues
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.