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Troubleshooting sending of e-mails in RUEI (Doc ID 1680095.1)

Last updated on JANUARY 23, 2020

Applies to:

APM - Application Performance Management - Version and later
Information in this document applies to any platform.


 In this document we explore the possible causes for e-mails send from the RUEI system not arriving. These e-mails may contain information like scheduled reports, KPI alert notifications or RUEI generated System alerts.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 E-mail configuration
 On the OS
 On the RUEI console
 Possible reasons for scheduled e-mails not working
 The OS account $RUEI_USER (moniforce) or it's crontab usage is locked
 The crontab service not running on the reporter host
 The mail server rejecting to accept the e-mail for delivery
 The user that scheduled to reports is 'disabled'
 Insufficient memory assigned for php processes
 Further troubleshooting
 Known issues

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