EM 12c : Notification is not Sent if Ruleset is Configured for Metric Extension Alert (Doc ID 1908983.1)

Last updated on JUNE 25, 2017

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.2.0 and later
Information in this document applies to any platform.

Symptoms

Requirement is to get an email notification when an alert is triggered for a Metric Extension created against a Database target. A custom Incident Ruleset has been configured for the email notification using the steps in:

<Note 1515334.1> - 12c Cloud Control: Configure Incident Ruleset for Getting Notifications for Metric Extension Alerts

However no email is sent by the OMS when the Metric Extension event is raised in the Incident Manager.

Cause

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