EM 12c Cloud Control: Customer Ticket or Event connector configures correctly, but does not show as option in incident action rules
(Doc ID 1913842.1)
Last updated on OCTOBER 29, 2019
Applies to:Enterprise Manager for Miscellaneous Plug-ins - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 12.1]
Information in this document applies to any platform.
Following Enterprise Manager Connectors Integration Guide an Event or Ticket connector was created, deployed to Enterprise Manager and successfully configured.
However two things do not appear to work:
- The getTicket request that is supposed to be done on configuration of the connector does not seem to generate a request, witnessed by monitoring the receiving end-point.
- Upon defining an action for an Incident Rule, it's not possible to select the connector. It says 'No ticket device has been configured.'
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