EM Incidents Generated by BDA Plugin Triggered by Cloudera Events are Not Being Cleared (Doc ID 1924746.1)

Last updated on OCTOBER 11, 2016

Applies to:

Enterprise Manager for Big Data Appliance - Version 12.1.0.4.0 and later
Linux x86-64

Symptoms

Oracle Big Data Appliance(BDA) is being monitored by 12.1.0.* BDA Enterprise Manager(EM) Plugin. When any of the CDH service/s managed by Cloudera Manager(CM) goes down, CM generates an event which is propagated as an incident to EM.

But the EM incident doesn't get Closed/Cleared even when the CDH service is up and in 'Good Health'.

Here is a sample CM triggered incident created in EM when Yarn service goes down.

Cause

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