Steps to diagnose Issues with Adding or Logging in with External LDAP Users to Enterprise Manager (Doc ID 1932771.1)

Last updated on NOVEMBER 26, 2019

Applies to:

Purpose

This document provides the steps to investigate errors with Adding of External LDAP Users and Enterprise Manager (EM) login failures using External Users.
HINT: These steps do not apply to normal EM users and EUS Authenticated Users.

See the following note for the special case where an "Invalid Username/Password" error is observed by Active Directory users logging in to EM 13.1:

<Note 2484817.1> EM 13c: Active Directory User Login to Enterprise Manager 13c Cloud Control Gives Error: oracle.sysman.emSDK.sec.auth.InvalidEMUserException: Failed to login using external authentication for user

Troubleshooting Steps

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