11.1.0.1 Agent Crashes and Scheduled Jobs Fail with Error "Step aborted because agent went down"

(Doc ID 1934046.1)

Last updated on JULY 10, 2016

Applies to:

Enterprise Manager Base Platform - Version 11.1.0.1 to 11.1.0.1.7 [Release 11.1]
Information in this document applies to any platform.

Symptoms

11g agent restarts every day and generates *.diagtrc files under AGENT_HOME/sysman/dump/  directory.

*.diagtrc file contains the following stack trace:

FileComment
-----------------
EMAGENT Ver:11.1.0.1.0
NON-FATAL DUMP
Memory leak on reference counted objects


----- Call Stack Trace -----
calling              call     entry                argument values in hex      
location             type     point                (? means dubious value)     
-------------------- -------- -------------------- ----------------------------
nmegsm_beginDump()+  call     kgdsdst()            000000000 ? 000000000 ?
1365                                               7F47CF4CC2A0 ? 7F47CF4CC368 ?
                                                  7F47CF4EC2C0 ? 000000000 ?
nmegsm_assert()+152  call     nmegsm_beginDump()   000602670 ? 7F47B007DFA8 ?
                                                  000000000 ? 000000002 ?
                                                  7F47CF4EDE48 ? 000000000 ?
nmttp_runSystemThre  call     nmegsm_assert()      000602670 ? 7F47B007DFA8 ?
ad()+539                                           000000000 ? 000000002 ?
                                                  000F41650 ? 000000000 ?
start_thread()+209   call     nmttp_runSystemThre  0031D0FA0 ? 7F47B007DFA8 ?
                             ad()                 000000000 ? 000000002 ?
                                                  000F41650 ? 000000000 ?
clone()+109          call     start_thread()       7F47CF4EE700 ? 7F47B007DFA8 ?
                                                  000000000 ? 000000002 ?
                                                  000F41650 ? 000000000 ?
0000000000000000     call     clone()              7F47CF4EE700 ? 7F47B007DFA8 ?
                                                  000000000 ? 000000002 ?
                                                  000F41650 ? 000000000 ? 
 

Cause

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