EM 12c: Enterprise Manager 12c Cloud Control Agent Upgrade Fails with Error: Unable To Create Backup -- Backup of agent instance home failed (Doc ID 1943587.1)

Last updated on NOVEMBER 21, 2014

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 and later
Information in this document applies to any platform.
During Agent Upgrade:

Backup of agent instance home failed.
Check latest /u01/app/oracle/product/12.1.0/agent12c/core/12.1.0.4.0/cfgtoollogs/agentDeploy/agentDeploy_.log
Backup of agent instance home failed.0

Symptoms

Backup of agent instance home fails during agent upgrade to version 12.1.0.4 with this error:

Check latest .../core/12.1.0.4.0/cfgtoollogs/agentDeploy/agentDeploy_<timeStamp>.log
Backup of agent instance home failed.0

backup exception message: .../agent_inst1/sysman/emd/MegaSAS.log (Permission denied)

 

Cause

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