Getting Incident Raised by Agent unable to Upload collection: XML-20221: (Fatal Error) Invalid char in text. (Doc ID 1969910.1)

Last updated on JULY 12, 2016

Applies to:

Enterprise Manager for Oracle Database - Version 12.1.0.4.0 and later
Information in this document applies to any platform.

Symptoms

EM 12.1.0.4 with latest DB plugin bundle patches at the time of the issue .

EM DB PLUGIN BUNDLE PATCH 12.1.0.6.4 (AGENT SIDE MONITORING)

 

Host=acme.oracle.com
Target type=Agent
Target name=acme.oracle.com:3872
Categories=Diagnostics
Message=Internal error detected: oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer$ResponseXMLException:oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer:3778.
Severity=Critical

 

And, gcagent.log is showing:

2014-11-05 22:18:32,081 [84223:GC.Executor.7459 (oracle_database:ORC1123:oracle_dbconfig) (oracle_database:ORC1123:oracle_dbconfig:db_datafiles)] ERROR - null
javax.xml.bind.UnmarshalException
- with linked exception:
[org.xml.sax.SAXParseException: <Line 1, Column 906>: XML-20221: (Fatal Error) Invalid char in text.]
at javax.xml.bind.helpers.AbstractUnmarshallerImpl.createUnmarshalException(AbstractUnmarshallerImpl.java:326)
at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.createUnmarshalException(UnmarshallerImpl.java:514)
at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0(UnmarshallerImpl.java:215)
at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal(UnmarshallerImpl.java:190)
at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal(UnmarshallerImpl.java:241)
at oracle.sysman.gcagent.mbl.DataCollectionMbl.unserialize(DataCollectionMbl.java:924)
at oracle.sysman.gcagent.mbl.DataCollectionMbl.unserialize(DataCollectionMbl.java:1048)
at oracle.sysman.gcagent.target.interaction.execution.ConfigStateMgr._diffResultAgainstState(ConfigStateMgr.java:815)
at oracle.sysman.gcagent.target.interaction.execution.ConfigStateMgr.diffResultAgainstState(ConfigStateMgr.java:564)
at oracle.sysman.gcagent.target.interaction.execution.ExecuteTask.runTask(ExecuteTask.java:4265)
at oracle.sysman.gcagent.target.interaction.execution.ExecuteTask.call(ExecuteTask.java:5098)
at oracle.sysman.gcagent.metadata.impl.collection.MetricColl$1.call(MetricColl.java:552)
at oracle.sysman.gcagent.metadata.impl.collection.MetricColl$1.call(MetricColl.java:513)


Cause

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