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EM 13c, 12c: How to Troubleshoot an Incorrect Target Status for a Container Database (CDB) & Pluggable Database (PDB) in EM Cloud Control (Doc ID 1987743.1)

Last updated on NOVEMBER 29, 2021

Applies to:

Enterprise Manager for Oracle Database - Version 12.1.0.4.0 and later
Information in this document applies to any platform.
Pluggable Database status Down in Enterprise Manager 12c
Pluggable Database status Down in Enterprise Manager 13c

Purpose

To provide troubleshooting steps when the target status is incorrect for a pluggable database in Enterprise Manager Cloud Control, for example:

Pluggable Database status Down in Enterprise Manager 12c and 13c

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 How is the status of the pluggable database evaluated
 How is the status of the container database evaluated
 How to investigate status issues
 A) Find out the name of the container and pluggable database.  
 B) Run the following steps
 i) Run the following command to get the real time results of the metric 'pdbResponse_cdb'
 ii) Check whether the Metric is scheduled.
 iii) Check that the agent is able to upload
 iv) Check the severity state from the Agent Perspective
References

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