Full Session Replay Does Not Always Work Well With Client SSL Certificate. (Doc ID 1989317.1)

Last updated on JANUARY 27, 2017

Applies to:

APM - Application Performance Management - Version 12.1.0.6.0 and later
Information in this document applies to any platform.

Symptoms

Applies to Application being monitored by RUEI to require a client-side SSL certificate to be installed in a browser as a method for access, encryption and authentication.

When viewing Full Session Replay(FSR) data in RUEI it's seen that the markup for the page does not render the same as it is seen by the real user.
Icons, table borders and other UI elements are not rendered. 

Cause

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