EM 12c: Cluster Database Target Home Page in Enterprise Manager 12c Cloud Control Shows Message: Failed to determine database status. Regions that show real-time data will not be displayed

(Doc ID 1991990.1)

Last updated on JULY 15, 2017

Applies to:

Enterprise Manager for Oracle Database - Version 12.1.0.1.0 to 12.1.0.7.0 [Release 12.1]
Information in this document applies to any platform.

Symptoms

The message "Failed to determine database status. Regions that show real-time data will not be displayed" is displayed on the cluster database home page in Enterprise Manager (EM) 12c Cloud Control.

Sometimes this is preceded by the message 'Attempting connection to target database'.   The database status shows correctly in the console, and the database is up and running.

 

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms