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EM 12c, EM 13c: Troubleshooting Incorrect ASM or ASM Cluster Target Status in Enterprise Manager 12c and 13c Cloud Control (Doc ID 1992791.1)

Last updated on NOVEMBER 06, 2019

Applies to:

Enterprise Manager for Oracle Database - Version 12.1.0.1.0 to 12.1.0.7.0 [Release 12.1]
Information in this document applies to any platform.

Purpose

To show how the availability status for the ASM and Cluster ASM status is calculated, and to provide troubleshooting steps to follow, when the status shown in Enterprise Manager (EM) 12c and 13c Cloud Control is incorrect.

 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Check Your ASM Version
 About the ASM Status
 About the Cluster ASM Status
 Section A - Information to gather if ASM Instance is showing wrong status
 Step 1) Find the name of the ASM target
 Step 2) Find out the 'real time' results of the 'Response' metric.
 a) If a 1 is returned and you believe that this is the correct status
 b) If a '1' is returned but you believe that this is not the correct status
 c) If a '0' is returned' (accompanied by Ora-1017 or 1031)
 d) If a '0' (accompanied by other ora-error message) is returned
 e) If the message "the osm_target <name> does not exist" is returned
 Step 3) Check the severity state that the agent has obtained for the Response Metric
 If the Response Status is 'CLEAR'
 If the Response Status is 'CRITICAL' 
 If the Response Status is Undetermined or unknown
 Step 4) Confirm that the metric is scheduled
 If the metric is not scheduled, force it to run
 If the metric is still not scheduled, check for suspended metrics from the console
 If the metric is scheduled, but is due to run more than 5 minutes in the future
 Step 5)  Make sure that the agent can upload to the OMS
 If the agent can upload successfully
 If the agent cannot upload successfully
 
Section B - Cluster ASM
References

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