Forms sessions with long heartbeat generates multiple sessions in RUEI. (Doc ID 1998076.1)

Last updated on MARCH 08, 2017

Applies to:

APM - Application Performance Management - Version 12.1.0.6.0 to 12.1.0.6.0 [Release 12.1]
Information in this document applies to any platform.

Symptoms

1. Real user has a session in the monitored EBS/Forms application.

2. User's session is inactive for a long period of time but there are heartbeat URLs during inactivity time.

3. The inactivity causes RUEI to report multiple sessions even with the heartbeat URLs being monitored by RUEI. These multiple sessions consequently causes a lot of sessions to be reported without usernames.

 

Cause

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