How to make a "hard" restart for processing
Last updated on AUGUST 28, 2017
Applies to:APM - Application Performance Management - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 12.1]
Information in this document applies to any platform.
In some occasions when RUEI processing appears to be 'stuck', one can attempt a full restart of all processes and cleaning all temporary files.
Two example cases are:
- Browse Data and System > Status > Data processing don't show any new data anymore. The Event Log shows:
Or the issue described in the following document:
Problem - Data processing stopped without any notification or message in the Event Log [RUEI 22.214.171.124] (Doc ID 1910832.1)
This process differs from the normal restart sequence by removing processing temporary and lock files.
How to start and stop RUEI processing from the command line (Doc ID 1090283.1)
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