EM 12c: Installation or Upgrade to Enterprise Manager 12.1.0.4 Cloud Control Fails at Start OMS Step with Error: WebTier Could Not Be Started. Reason: Failed to start OHS component

(Doc ID 2030902.1)

Last updated on JULY 13, 2015

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.4.0 and later
SUSE \ UnitedLinux x86-64

Symptoms

12c Cloud Control Installation/Upgrade on SuSE Linux SLES10 fails at the OMS start step with the following logged errors:

From .../Middleware/oms/cfgtoollogs/cfgfw/CfmLogger_<Timestamp>.log:

INFO: oracle.sysman.top.oms:The plug-in Start Oracle Management Service is running
INFO: oracle.sysman.top.oms:Internal PlugIn Class: oracle.sysman.oms.StartOMS
INFO: oracle.sysman.top.oms:Classpath = /opt/grid/12.1.0/oms/sysman/jlib/omsConfig.jar:/opt/grid/12.1.0/oms/jdbc/lib/ojdbc6.jar:/opt/grid/12.1.0/oms/sysman/jlib/emcore_client.jar:/opt/grid/12.1.0/oms/../modules/com.bea.core.apache.log4j_1.2.13.jar:/opt/grid/12.1.0/oms/jlib/rcucommon.jar:/opt/grid/12.1.0/oms/jdbc/lib/ojdbc6.jar:/opt/grid/12.1.0/oms/sysman/jlib/emagentSDK.jar:/opt/grid/12.1.0/oms/../oracle_common/modules/oracle.xdk_11.1.0/xmlparserv2.jar:/opt/grid/12.1.0/oms/../oracle_common/modules/oracle.odl_11.1.1/ojdl.jar:/opt/grid/12.1.0/oms/../oracle_common/modules/oracle.xdk_11.1.0/xml.jar:/opt/grid/12.1.0/oms/../oracle_common/modules/oracle.jdbc_11.1.1/ojdbc6dms.jar:/opt/grid/12.1.0/oms/../oracle_common/modules/oracle.dms_11.1.1/dms.jar:/opt/grid/12.1.0/oms/../oracle_common/modules/oracle.odl_11.1.1/ojdl.jar:/opt/grid/12.1.0/oms/jlib/rcu.jar
INFO: oracle.sysman.top.oms:BaseConfiguration:invoke:Starting BaseConfiguration  invoke method on an aggregate=oracle.sysman.top.oms for Action=configuration in step=14:microstep=0
INFO: oracle.sysman.top.oms:Bip upgrade: false
INFO: oracle.sysman.top.oms:Starting OMS ...
INFO: oracle.sysman.top.oms:Executing command: /opt/grid/12.1.0/oms/bin/emctl start oms
INFO: oracle.sysman.top.oms:Oracle Enterprise Manager Cloud Control 12c Release 4  
INFO: oracle.sysman.top.oms:Copyright (c) 1996, 2014 Oracle Corporation.  All rights reserved.
INFO: oracle.sysman.top.oms:Starting Oracle Management Server...
INFO: oracle.sysman.top.oms:Starting WebTier...
INFO: oracle.sysman.top.oms:WebTier Could Not Be Started. Reason: Failed to start OHS component
INFO: oracle.sysman.top.oms:Error Occurred: WebTier Could Not Be Started. Reason: Failed to start OHS component
INFO: oracle.sysman.top.oms:Please check <EM_INSTANCE_HOME>/em/EMGC_OMS1/sysman/log/emctl.log for error details

 

From .../gc_inst/WebTierIH1/diagnostics/logs/OHS/ohs1/console~OHS~1.log:

15/07/03 14:42:52 Start process
--------
/opt/grid/12.1.0/Oracle_WT/ohs/bin/apachectl startssl: execing httpd

--------
15/07/03 14:42:54 Start process
--------
/opt/grid/12.1.0/Oracle_WT/ohs/bin/apachectl startssl: execing httpd

--------
15/07/03 15:12:07 Start process
--------
/opt/grid/12.1.0/Oracle_WT/ohs/bin/apachectl startssl: execing httpd

 

Manual start of the OHS fails with the following command line message:

 

 

Cause

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