12c Cloud Control: Ticket Creation in Remedy Using the Connector Fails with Error: ERROR (8961): A required element is missing from the XML input document.; <Status> (Doc ID 2053353.1)

Last updated on SEPTEMBER 08, 2015

Applies to:

Enterprise Manager for Miscellaneous Plug-ins - Version 12.1.0.5.0 and later
Information in this document applies to any platform.

Symptoms

After having successfully configured the Remedy connector and have enabled some Incident Rules to forward Events to Remedy, the Ticket creation fails.
When viewing an Event in the Incident Manager it is seen that that the Ticket creation Failed with no specific error message.

The OMS logfile reports:

 

Cause

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