How Can a Bad Transaction in BTM Cause a BTM Monitor to Report the Error : DEGRADED: Service Running, But Optional Resource Not Working? (Doc ID 2062197.1)

Last updated on OCTOBER 01, 2015

Applies to:

APM - Application Performance Management - Version 12.1.0.6.0 and later
Information in this document applies to any platform.

Goal

In BTM 12.1.0.6.7 the "Condition Alert" mechanism has stopped working. No alerts are being generated.

The "Status" for the BTM monitor process shows "DEGRADED: Service running, but optional resource not working."

The following error was also observed in the log files for the BTM monitor:

<logEntry
     xmlns="http://namespace.amberpoint.com/amf"
     entryId="1438898046904:0"
     time="Thu Aug 06 17:54:06 EDT 2015"
     entryType="1"
     dataSize="390"
     loggerLevel="INFO"
     className="com.amberpoint.util.soa.utils.ServiceBase"
     loggerName="com.amberpoint.services.resources"
     methodName="setResourceError" >
com.amberpoint.util.soa.types.ServiceFaultedException: The transaction uuid:E71996F6-BBA1-11E4-8BE4-F52F9F1C83D0 has a property defined for metric gathering on endpoint uuid:48B4CBC3-A473-11E4-8A08-8DD56ABB7C03 which returned a null value or that was too long.  The max key length is 1000.  The key value had length 0.  Please check the property and make sure it returns the correct value.


What is the remedy for this situation?
 

Solution

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