Storage Details are not available for this host. It could be due to an older version of the agent installed on the host or because this feature is not supported on the host operating system (Doc ID 2065300.1)

Last updated on MARCH 08, 2017

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 to 12.1.0.5.0 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When navigating to the 'Storage Details' screen, the following message is shown:

"Storage Details are not available for this host. It could be due to an older version of the agent installed on the host or because this feature is not supported on the host
operating system"

For example:

Sometimes, this message is also be accompanied by:

(host:machine1.co.uk:host_storage:storage_reporting_data)]
ERROR - null javax.xml.bind.UnmarshalException
- with linked exception:
[org.xml.sax.SAXParseException: <Line 1, Column 46519>: XML-20221: (Fatal Error) Invalid char in text.]

and

host_storage:storage_reporting_data:Result has repeating key value

This was observed for a Linux host, using EMC SAN storage. For details of which Operating Systems and Logical Volume Manager (LVM) combinations which are supported for "Storage Details" see:

<Note:465472.1> "Support Matrix for Storage Details in Enterprise Manager 10g, 11g, and 12c"

Cause

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