In BTM 6.5 What Might Cause the Error: ORA-00001: unique constraint (TRANS_USER653.AMBPT_EEXCEPTX302)? (Doc ID 2072341.1)

Last updated on OCTOBER 29, 2015

Applies to:

APM - Application Performance Management - Version 6.5.5 and later
Information in this document applies to any platform.
This solution only apples to the 6.5 release of the BTM product.

Symptoms

In BTM Version 6.5.5 the proxy servers are reporting a timeout when connecting to the  BTM Sphere.

The following errors were found in Tomcat's catalina.out file:

Aug 2, 2015 6:19:32 PM com.amberpoint.exmservice.impl.ExMStoreImpl persistGroup
WARNING: database update failed: SQLState:23000, ErrorCode:1, Message:ORA-00001: unique constraint (TRANS_USER653.AMBPT_EEXCEPTX302) violated
 stack:java.sql.BatchUpdateException: ORA-00001: unique constraint (TRANS_USER653.AMBPT_EEXCEPTX302) violated

Cause

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