BTM UI Fails To Function. Java.lang.NullPointerException Thrown When You Move Around The UI (Doc ID 2100016.1)

Last updated on APRIL 19, 2017

Applies to:

APM - Application Performance Management - Version 12.1.0.7.0 and later
Information in this document applies to any platform.

Symptoms

In BTM 12.1.0.7.x the following exception is seen when trying to navigate anywhere in the BTM UI:

The exception was propagated through the following service(s): AP_Flash_Tunnel_Service, AP_Data_Broker_Service
View the service's log for more information.

com.amberpoint.util.soa.types.SOAException: java.lang.NullPointerException
  at com.amberpoint.dbroker.impl.model.ModelObject.loadModelExtensions(ModelObject.java:487)
  at com.amberpoint.dbroker.impl.InstrumentHelper.doInstrumentSetRequests(InstrumentHelper.java:770)
  at com.amberpoint.dbroker.impl.InstrumentHelper.fetchInstrumentSet(InstrumentHelper.java:1529)

 

Cause

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