Unable to upgrade 12.1.0.5 Windows agent to 13c using Gold Image Agent (Doc ID 2107547.1)

Last updated on MARCH 04, 2016

Applies to:

Enterprise Manager Base Platform - Version 13.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Trying to upgrade 12.1.0.5 Windows agent to 13c using Gold Image Agent from console.

The Agent upgrade job is successfully submitted but the agent did not get upgraded to 13c.
There was not information provided in the job but just a null pointer exception is thrown for the step "Submitting Agent Update Job"
Agent upgrade job is submitted successfully but the agent is not upgraded to

step "Submitting Agent Update Job" - java.lang.NullPointerExceptionjava.lang.NullPointerException

Agent upgrade job is marked success/ complete but no end time is reported / updated in job
From job following are the steps performed:

 

Cause

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