EM 12c: Silent Install of Agent Using agentDeploy.bat on Windows OS shows a Pop-up with "setup.exe has stopped working"
Last updated on FEBRUARY 24, 2016
Applies to:Enterprise Manager Base Platform - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 12.1]
Microsoft Windows x64 (64-bit)
A pop-up is observed while deploying 64-bit OEM Windows Agent on Windows 2008 R2/Windows 2012. This happens only in case of silent installation using agentDeploy.bat on windows 64-bit machine:
After clicking the "Close the Program" option, the agent installation succeeds without any other errors.
- Following the suggestion from the below document does not help:
<Document 1563805.1> : The Installation Of the Enterprise Manager Cloud Control Agent 12c On Windows Fails with the Error "setup.exe has stopped working"
- Clicking on 'View problem details' of the pop up window shows information as below:
Problem signature: Problem Event Name: APPCRASH Application Name: setup.exe_unknown Application Version: 0.0.0.0 Application Timestamp: 55229f1f Fault Module Name: StackHash_bcdb Fault Module Version: 6.1.7601.19018 Fault Module Timestamp: 560a0083 Exception Code: c0000374 Exception Offset: 00000000000bffc2 OS Version: 6.1.7601.2.1.0.272.7 Locale ID: 1033 Additional Information 1: bcdb Additional Information 2: bcdb2e770dcea5543125fe66ca34b5d2 Additional Information 3: 0ba8 Additional Information 4: 0ba847d856161116f1c255b9b50b522a
Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
However, this involves manual intervention (not expected during a silent installation) and prevents the agent deployment from completing.
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