Exporting a Session as XLSX does not complete. The UI 'hangs' or does not respond. (Doc ID 2115658.1)

Last updated on MARCH 11, 2016

Applies to:

APM - Application Performance Management - Version 13.1.1.0.0 to 13.1.1.0.0 [Release 13.1]
Information in this document applies to any platform.

Symptoms

Environment
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RUEI Version: 13.1.1.1.0

Issue
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When exporting a user session using 'Export Session Pages (XLSX)', the download never get's offered, instead the 'loading...' page remains visible indefinitely

Research
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When comparing the gui_debug.log output from the failed instance with a
successful instance, the part that is missing is the eventual call to
bi_publisher:

So the above statement DOES NOT occur in the failing scenario.

Cause

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