Significant Delay On Tivoli Console When Updating EM Cloud Control Events: javax.xml.soap.SOAPException: Message send failed: Read timed out

(Doc ID 2132657.1)

Last updated on JUNE 08, 2016

Applies to:

Enterprise Manager for Miscellaneous Plug-ins - Version 12.1.0.3.0 and later
Information in this document applies to any platform.

Symptoms

When a significant number of events are sent simultaneously from EM Cloud Control 12c to Oracle Web Service of Netcool/Omnibus (e.g. restart of OSB and SOA Suite components), there is a significant delay on the Tivoli console when updating the CLEAR events.

The following error is recorded on the EM side:

ERROR
-----------------------
2016-04-15 09:55:04,761 [DeliveryThread-JAVA1] ERROR framework.ProcessRequestMethod logp.251 - Exception when invoke method updateEvent
oracle.sysman.core.connector.common.exceptions.ConnectorException: EM-02858 Failed to call Web Service for connector 313082A0C4EE4C9E82441703F5A0720C method updateEvent.
  at oracle.sysman.core.connector.framework.Method.callWebService(Method.java:392)
  at oracle.sysman.core.connector.framework.ProcessRequestMethod.invoke(ProcessRequestMethod.java:174)
  at oracle.sysman.core.connector.eventconnector.EventConnector.processRequest(EventConnector.java:218)
  at oracle.sysman.core.connector.framework.Connector.process(Connector.java:317)
  at oracle.sysman.core.connector.eventconnector.EventConnector.handleOutboundRequest(EventConnector.java:548)
  at oracle.sysman.core.connector.api.ConnectorAPI.delegateEventRequest(ConnectorAPI.java:234)
  at oracle.sysman.core.connector.eventconnector.EventConnectorNotificationListener.notify(EventConnectorNotificationListener.java:65)
  at oracle.sysman.core.pbs.notification.JavaCallback.executeCallback(JavaCallback.java:78)
  at oracle.sysman.core.pbs.notification.Delivery.deliverNotification(Delivery.java:639)
  at oracle.sysman.core.pbs.notification.Delivery.run(Delivery.java:224)
  at oracle.sysman.util.threadPoolManager.WorkerThread.run(Worker.java:311)
Caused by: oracle.sysman.emSDK.webservices.outbound.WSInvokeException: caught WebServiceException : javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: Read timed out
  at oracle.sysman.emSDK.webservices.outbound.WebServiceInvoker.invokeSyncWS(WebServiceInvoker.java:552)
  at oracle.sysman.core.connector.common.wsclient.WebServiceClient.sendRequest(WebServiceClient.java:121)
  at oracle.sysman.core.connector.framework.Method.callWebService(Method.java:381)
  ... 10 more


Finally all errors get cleared on the Tivoli console, but this process takes a long time to complete.

Cause

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