EM12c, EM13c : Jobs failing with Error:Failed to connect to ConsoleJobStepExecutorService (Doc ID 2135315.1)

Last updated on MAY 07, 2016

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.3.0 and later
Information in this document applies to any platform.

Symptoms

Unable to submit any job from Enterprise Manager (EM) console. Jobs are failing with error "Failed to connect to ConsoleJobStepExecutorService Web service"

Error stack observed from emoms_pbs.trc file:

<Apr 5, 2016 9:50:19 AM CDT> <Error> <oracle.wsm.resources.policymanager> <WSM-02120> <Unable to connect to the policy access service.
oracle.wsm.policymanager.PolicyManagerException: WSM-02120 : Unable to connect to the policy access service.
.
Caused By: javax.naming.ServiceUnavailableException [Root exception is java.net.UnknownHostException: <HOSTNAME>]
.
Caused By: java.net.UnknownHostException: <HOSTNAME>

 

Cause

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