EM12c: During Silent Agent Install or Upgrade, Error OUI-15038: Unable to execute rule 'CheckPackages' from ruleset 'PackagesChecks' is Reported (Doc ID 2136496.1)

Last updated on JUNE 27, 2016

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.4.0 to 12.1.0.5.0 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Trying to install EM 12c agent on an remote (Target Host) server using "Silent Mode". After following all the pre-requisite tasks, executing below given command:


The command fails with ERROR message: "ERROR: Agent Install Prereqs failed".

The following failed messages are seen in the <agent_home>/cfgtoollogs/agentDeploy/agentDeploy_<timestamp>.log file:

INFO: Agent mode passed NONE
INFO: Executing command: /orahome/OEMAGENT/agent12c/core/12.1.0.5.0/oui/bin/runInstaller -debug -ignoreSysPrereqs -prereqchecker -silent -ignoreSysPrereqs -waitForCompletion 
-prereqlogloc /orahome/OEMAGENT/agent12c/core/12.1.0.5.0/cfgtoollogs/agentDeploy -entryPoint oracle.sysman.top.agent_Complete -detailedExitCodes PREREQ_CONFIG_LOCATION=
/orahome/OEMAGENT/agent12c/core/12.1.0.5.0/prereqs -J-DORACLE_HOSTNAME=R12DRDB.srf.com -J-DAGENT_PORT=3872 -J-DAGENT_BASE_DIR=/orahome/OEMAGENT/agent12c
INFO:
INFO: Oracle Prerequisite Checker version Version 11.1.0.13.0 Production
INFO: Copyright (C) 1999, 2015, Oracle. All rights reserved.
...
INFO: Performing check for CertifiedVersions_agent
INFO: Is the software certified on the current operating system?
INFO: Check complete. The overall result of this check is: Not executed <<<<
INFO:
INFO:
INFO: Check complete: Not executed <<<<
INFO: OUI-15038: Unable to execute rule 'CertifiedVersions' from ruleset 'OSChecks'. The underlying test 'oracle.sysman.oip.oipc.oipcz.OipczOSChecks.checkCertifiedOSVersions' 
has thrown an unhandled exception [null]. If the exception results in a failure of the test and the exception needs to be propagated, then encapsulate the exception in 
the result object and return the result.
INFO: Recommendation: Make sure you are installing the software on a certified platform.
INFO:
INFO: ========================================================
INFO: Performing check for Packages_agent
INFO: Are the required packages installed on the current operating system?
INFO: Check complete. The overall result of this check is: Not executed <<<<
INFO:
INFO:
INFO: Check complete: Not executed <<<<
INFO: OUI-15038: Unable to execute rule 'CheckPackages' from ruleset 'PackagesChecks'. The underlying test 'oracle.sysman.oip.oipc.oipcz.OipczPackagesChecks.checkPackages' 
has thrown an unhandled exception [null]. If the exception results in a failure of the test and the exception needs to be propagated, then encapsulate the exception in 
the result object and return the result.
INFO: Recommendation: You may actually have installed packages which have obsoleted these, in which case you can successfully continue with the install. If you have not, 
it is recommended that you do not continue.
INFO:
INFO: ======================================================== 

Cause

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