EM 12c: LCM Provisioning Procedure Stuck in Enterprise Manager 12.1.0.4 Cloud Control: "Refresh Oracle Home Configuration" Step - Suspended

(Doc ID 2138949.1)

Last updated on JANUARY 26, 2017

Applies to:

Enterprise Manager for Oracle Database - Version 12.1.0.6.0 to 12.1.0.8.0 [Release 12.1]
Enterprise Manager Base Platform - Version 12.1.0.4.0 to 12.1.0.5.0 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Provisioning of a RAC cluster hangs at the Refresh Oracle Home Configuration step - Step: RunCustomDiscovery (Suspended on Lock)
To reproduce the discovery symptom, from Enterprise Manager (EM) 12.1.0.4 Cloud Control:

Navigate to Enterprise > Jobs > Activity.

Select 'Discover Promote Oracle Home Target' from the jobs tab and run it against <target host name>.com host.

The job generated from this action immediately hangs and shows a 'Suspend on Lock' message

Reference:

<Note1964953.1> Cannot Provision Oracle RAC 12.1.0.2.0 Database Using "out-of-the-box" Deployment Procedure, emrconfig exited with 256 at - line 994

 

Changes

 

Cause

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