EM 13c: Upgrade Option is not Displayed in the Enterprise Manager 13c Cloud Control Installer Session Window (Upgrade from 12c) (Doc ID 2161066.1)

Last updated on DECEMBER 21, 2016

Applies to:

Enterprise Manager Base Platform - Version 13.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Upgrade from Enterprise Manager (EM) 12.1.0.5 Cloud Control to EM 13.1.0.0.0 Cloud Control:

As the EM 13c installer presents the Installation Types page, the Upgrade option is not available.

Only the options to "Create a new Enterprise Manager system" and "Install software only" are presented:

 

Cause

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