EM 12c: My Oracle Support Credentials in Enterprise Manager 12c Cloud Control Fail with Error: Unable To Complete Network Operation Against My Oracle Support. Please Check Network Connectivity To Oracle Support Site (Doc ID 2162792.1)

Last updated on MARCH 29, 2023

Applies to:

Symptoms

Enterprise Manager 12.1.0.4 Cloud Control system
Platform : Microsoft Windows x64 (64-bit) 2008 R2

Configuring access to My Oracle Support in EM 12c Cloud Control  generates the following response:

Error message:

Unable to complete network operation against My Oracle Support. Please check network connectivity to Oracle Support Site.

In addition, the following is logged in .../gc_inst/user_projects/domains/GCDomain/servers/EMGC_OMS1/logs/EMGC_OMS1.out<x> after enabling http debug:

Jul 14, 2016 3:54:33 PM HTTPClient.Response readResponseHeaders
FINE: Resp: Reading Response headers 1202137941
Jul 14, 2016 3:54:33 PM HTTPClient.Response parseResponseHeaders
FINE: Resp: Parsing Response headers from Request CONNECT support.oracle.com:443: (1202137941)
HTTP/1.1 200 Connection established
Date: Thu, 14 Jul 2016 19:54:32 GMT
Via: 1.1 localhost.localdomain

Jul 14, 2016 3:54:33 PM HTTPClient.Response getHeaders
FINER: Resp: Response entity delimiter: Close (1202137941)
Jul 14, 2016 3:54:33 PM HTTPClient.StreamDemultiplexor init
FINER: Demux: Initializing Stream Demultiplexor ( hashcode=806223411 )
Jul 14, 2016 3:54:33 PM HTTPClient.SocketTimeout setTimeout
FINEST: idleTO: setTimeout: current=3, idle=60, time_list.length=60, demuxHashcode=806223411, this=Thread[SocketTimeout,10,Pooled Threads]
Jul 14, 2016 3:54:33 PM HTTPClient.StreamDemultiplexor
FINEST: StreamDemultiplexor.hashCode=806223411 bound to HTTPConnection.hashCode=1804180493
Jul 14, 2016 3:54:33 PM HTTPClient.HTTPConnection sendRequest
FINE: Conn: Sending Request:
GET /epmos/login?cmd-group=fwk&cmd=status&client-version=12.1.0.3&cmd-version=6.1&client-name=emmosadf HTTP/1.1
Host: support.oracle.com
Connection: Keep-Alive, TE
TE: trailers, deflate, gzip, compress
User-Agent: Mozilla/4.0 (compatible; Windows NT 5.1) OracleEMAgentURLTiming/3.0
Accept: */*
Accept-Encoding: gzip, x-gzip, compress, x-compress
ECID-Context: 1.00i_ZGbTnRj5i^p6wR3j6G0004oO00002t;kXgiv1ZCLILIMV9PhVBOjURSjSPPj0US_MRBhVRS3ITP^LQRoPPOgJS

Jul 14, 2016 3:54:33 PM HTTPClient.HTTPConnection sendRequest
FINER: Conn:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Alerts.java:174)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1747)
at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Handshaker.java:241)
at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Handshaker.java:235)
at com.sun.net.ssl.internal.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1209)
at com.sun.net.ssl.internal.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:135)

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.