EM 12c : Cluster / HAS Target Status is Down / Metric Collection Error in Enterprise Manager Console (Doc ID 2187961.1)

Last updated on OCTOBER 12, 2016

Applies to:

Enterprise Manager for Oracle Database - Version 12.1.0.1.0 and later
Generic Linux
Generic UNIX

Symptoms

Two node 11.1.0.7 CRS is being monitored by 12c Agent. The cluster and HAS targets were discovered in the Console successfully.
Agent is up and running and host is shown as UP.
Both the HAS targets are shown as Down while the cluster itself is shown with metric collection error.

-  The <AGENT_INST>/sysman/log/emagent_perl.trc reports the below error when DEBUG level tracing is enabled:

has_metrics.pl: Tue Sep 27 22:12:52 2016: DEBUG: DEBUG:has::Common:: has::Common::hasGetClusterStatus:Failed executing 
command crsctl check crs Failure 1 contacting Cluster Synchronization Services daemon Cluster Ready Services appears healthy 
Event Manager appears healthy at /oracle/agent/agent_base/plugins/oracle.sysman.db.agent.plugin_12.1.0.7.0/scripts/has/HasCluster.pm line 5976.

 -  Agent is installed as a different OS user, compared to the DB and CRS.

Cause

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