EM 12c : Cluster / HAS Target Status is Down / Metric Collection Error in Enterprise Manager Console
Last updated on OCTOBER 12, 2016
Applies to:Enterprise Manager for Oracle Database - Version 220.127.116.11.0 and later
Two node 18.104.22.168 CRS is being monitored by 12c Agent. The cluster and HAS targets were discovered in the Console successfully.
Agent is up and running and host is shown as UP.
Both the HAS targets are shown as Down while the cluster itself is shown with metric collection error.
- The <AGENT_INST>/sysman/log/emagent_perl.trc reports the below error when DEBUG level tracing is enabled:
has_metrics.pl: Tue Sep 27 22:12:52 2016: DEBUG: DEBUG:has::Common:: has::Common::hasGetClusterStatus:Failed executing command crsctl check crs Failure 1 contacting Cluster Synchronization Services daemon Cluster Ready Services appears healthy Event Manager appears healthy at /oracle/agent/agent_base/plugins/oracle.sysman.db.agent.plugin_22.214.171.124.0/scripts/has/HasCluster.pm line 5976.
- Agent is installed as a different OS user, compared to the DB and CRS.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms