EM 13c: Enterprise Manager 13c Cloud Control Agent Installation on Solaris Core Dumps with SIGSEGV Error (Doc ID 2190784.1)

Last updated on JANUARY 11, 2017

Applies to:

Enterprise Manager Base Platform - Version 13.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 13c Cloud Control Agent installation on Solaris T7/M7 hardware fails with the error:

# A fatal error has been detected by the Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0xffffffff77c901c8, pid=20985, tid=41
#
# JRE version: Java(TM) SE Runtime Environment (7.0_80-b15) (build 1.7.0_80-b15)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (24.80-b11 mixed mode solaris-sparc compressed oops)
# Problematic frame:
# J 72 C2 java.util.HashMap.put(Ljava/lang/Object;Ljava/lang/Object;)Ljava/lang/Object; (142 bytes) @ 0xffffffff77c901c8 [0xffffffff77c900c0+0x108]
#
# Core dump written. Default location: /var/tmp/OraInstall2016-06-24_02-31-15PM/core or core.20985

OR

# A fatal error has been detected by the Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0xffffffff77c1b464, pid=10888, tid=41
#
# JRE version: Java(TM) SE Runtime Environment (7.0_80-b15) (build 1.7.0_80-b15)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (24.80-b11 mixed mode solaris-sparc compressed oops)
# Prolematic frame:
# j com.oracle.cie.gdr.helpers.DeInstallInfoHelper.updateDeInstallRefCounts(Lcom/oracle/cie/gdr/dao/dei/DeInstallInfo;Ljava/util/Map;Z)V+63
#
# Core dump written. Default location: /var/tmp/OraInstall2016-08-15_05-31-23PM/core or core.10888
 

OR

# A fatal error has been detected by the Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0xffffffff7df7a714, pid=8475, tid=8
#
# JRE version: Java(TM) SE Runtime Environment (7.0_80-b15) (build 1.7.0_80-b15)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (24.80-b11 mixed mode solaris-sparc compressed oops)
# Problematic frame:
# V [libjvm.so+0xb7a714][thread 10 also had an error]
oopDesc*PSPromotionManager::copy_to_survivor_space<false>(oopDesc*)+0x64
 

These errors are observed on T7/M7 hardware used for the Solaris operating system. This occurs for any method of installation.

To verify the architecture of the host, execute: /usr/sbin/prtdiag -v

Sample output:

bash-3.2$ /usr/sbin/prtdiag -v
System Configuration: Oracle Corporation sun4v SPARC T7-1
Memory size: 153600 Megabytes

 

Cause

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