EM 13c: Testing a Mail Server Configuration in Enterprise Manager 13c Cloud Control Fails with Error: Client was not authenticated [SMTP Server: smtp.[host name]:25, User name: null, Secure Connection: No]. (Doc ID 2193352.1)

Last updated on OCTOBER 19, 2016

Applies to:

Enterprise Manager Base Platform - Version 13.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 13.1.0.0.0 Cloud Control on Linux

Outgoing Mail (SMTP) Server configuration results in the following error:

! Warning
smtp.mycompany.mydomain.com:25: Test failed with message: "4.3.2.1 Client was not authenticated " [SMTP Server: smtp.mycompany.mydomain.com:25, User name: null, Secure Connection: No].

u
To reproduce, set Up a Mail Server for Notifications as follows:

1. Login to console
2. Click on "Setup"
3. Go to "Notifications"
4. Select "Mail Servers"
5. Under "Outgoing Mail Servers", Click on "Add"
6. Fill the pop-up window. Fill the Host, port, username, password,
confirm password fields. Select "Use Secure Connection" as "No"
7. Click on "ok"
8. Click on "Test Mail Server".


 

Cause

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