BTM UI Screens Fail to Appear and Show the Error " java.lang.NullPointerException" (Doc ID 2209235.1)

Last updated on NOVEMBER 30, 2016

Applies to:

APM - Application Performance Management - Version 12.1.0.7.0 to 12.1.0.7.0 [Release 12.1]
Information in this document applies to any platform.

Goal

After logging into the BTM UI the error shown below is seen. Major parts of the BTM UI are no longer available.

How do you correct this login problem?

ERROR:

The exception was propagated through the following service(s): AP_Flash_Tunnel_Service, AP_Data_Broker_Service
View the service's log for more information.
com.amberpoint.util.soa.types.SOAException: java.lang.NullPointerException
  at com.amberpoint.dbroker.impl.model.ModelObject.loadModelExtensions(ModelObject.java:487)
  at com.amberpoint.dbroker.impl.InstrumentHelper.fetchInstrumentSet(InstrumentHelper.java:1800)
  at com.amberpoint.dbroker.impl.DataBrokerServiceImpl.fetchInstrumentSet(DataBrokerServiceImpl.java:1110)
  at com.amberpoint.dbroker.impl.DataBrokerService.CALL_fetchInstrumentSet(DataBrokerService.java:142)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
  at java.lang.reflect.Method.invoke(Method.java:597)
  at com.amberpoint.dbroker.impl.DataBrokerService.callOperation(DataBrokerService.java:1389)
  at com.amberpoint.util.soa.utils.ServiceBase.processDataClassRequest(ServiceBase.java:285)
  at com.amberpoint.util.soa.utils.ServiceBase.processPost(ServiceBase.java:257)
  at com.amberpoint.util.soa.services.urservice.UrServiceImpl.dispatchMessage(UrServiceImpl.java:1744)
  at com.amberpoint.util.soa.services.urservice.UrServiceImpl.processXMLMessage(UrServiceImpl.java:1108)
  at com.amberpoint.util.soa.services.urservice.UrServiceImpl.processPostMessage(UrServiceImpl.java:932)
  at com.amberpoint.util.soa.servlet.ServiceDeploymentServlet.doPost(ServiceDeploymentServlet.java:306)
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
  at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
  at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
  at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
  at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:184)
  at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3732)
  at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
  at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
  at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
  at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2273)
  at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
  at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
  at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
  at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)

  at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
  at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
  at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
  at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
  at com.amberpoint.util.soa.utils.StandardDeserializer.getDetailedException(StandardDeserializer.java:442)
  at com.amberpoint.util.soa.utils.DataClassMessageContentCacheImpl.setupFromChildIterator(DataClassMessageContentCacheImpl.java:213)
  at com.amberpoint.util.soa.utils.DataClassMessageContentCacheImpl$ByteArrayBased.setup(DataClassMessageContentCacheImpl.java:611)

 

Solution

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