EM 13c : False Listener Target Down Alert raised with Message "The listener is down: TIMEDOUT to run lsnrctl" (Doc ID 2215463.1)

Last updated on DECEMBER 24, 2016

Applies to:

Enterprise Manager for Oracle Database - Version 13.1.1.0.0 and later
Information in this document applies to any platform.

Symptoms

For a listener monitored via 13c EM Console, repetitive alerts are being raised with details "Message=The listener is down: TIMEDOUT to run lsnrctl", as below:

Host=dbserver.domain
Target type=Listener
Target name=LISTENER_ORCL
Categories=Availability
Message=The listener is down: TIMEDOUT to run lsnrctl.
Severity=Fatal
Event reported time=Nov 14, 2016 7:56:13 AM MST
Target Lifecycle Status=Production
Event Type=Target Availability
Event name=Status
Availability status=Down
Root Cause Analysis Status=Neither Cause Nor Symptom
Causal analysis result=Neither a cause nor a symptom
Rule Name=Notification Rule Set,All Targets Availability Status
Rule Owner=SYSMAN
Update Details:
The listener is down: TIMEDOUT to run lsnrctl.

-  The <AGENT_INST>/sysman/log/gcagent.log shows:

2016-11-14 07:57:04,213 [164:E4B31AB4:GC.Executor.1 (oracle_listener:LISTENER_ORCL:Response)] INFO - Target [oracle_listener.LISTENER_ORCL] is marked as in DOWN state
2016-11-14 07:57:04,213 [164:E4B31AB4] INFO - Target [oracle_listener.LISTENER_ORCL] is marked as in DOWN state

This is a mis-leading and false alert since the listener is up and running fine during this time.

Cause

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