EM13c: RUEI Reporter URL Link in the Internal Values For incidents is Broken and Giving Page not Found Error (Doc ID 2225549.1)

Last updated on MARCH 30, 2017

Applies to:

APM - Application Performance Management - Version 13.2.1.1.0 and later
Information in this document applies to any platform.

Symptoms

RUEI version 13.2.1.1.0 integrated with EM Cloud Control version 13.1.

The KPI Alerts are propagated to EM13c and its details are available as incidents within EM13c that can be emaild to various Cloud Control administrators.

These emails will have all the details including the link to KPI Alert with the RUEI Reporter.

Navigating to this url gives a Page not Found error.

The RUEI Reporter link propagating in the KPI alerts attributes to the EM13c Cloud Control is incorrect with the link has a missing "/" between ruei and go.php.

For example: Instead of


https://reporter-host/ruei/go.php?frmID=monitoring/alert_log/344476 

it is propagated to Cloud Control incorrectly as

https://reporter-host/rueigo.php?frmID=monitoring/alert_log/344476

 

Cause

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