EM 13c : Patch Download from Self Update in Enterprise Manager 13,1 Cloud Control Fails with Error: Unable to complete network operation against My Oracle Support (Doc ID 2227129.1)

Last updated on FEBRUARY 04, 2017

Applies to:

Enterprise Manager Base Platform - Version 13.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 13.1.0.0.0 Cloud Control

The Refresh from My Oracle Support job fails to download to EM 13.1 Cloud Control with the following error:

1) From .../gc_inst/em/EMGC_OMS1/sysman/log/emoms.trc:

[2016-10-18T10:38:36.058-04:00] [EMGC_OMS2] [ERROR] [] [oracle.sysman.core.patch.job.opatch.SmartUpdateDownload] [tid: RJob Step 25700] [userId: SYSMAN] [ecid: af613b7a-c2fa-4031-bd8c-00e663a4608c-00000004,0:3380:26826:49] [APP: emgc] Error occurred while downloading the SmartUpdate patch : Unable to complete network operation against My Oracle Support. Please check network connectivity to Oracle Support Site.[[

oracle.sysman.emInternalSDK.core.patch.exception.PatchDownloadException: 0:Connection refused




2) A wget command output from the EM 13.1 OMS host is showing that a redirection is occurring to a URL using the http protocol:

 

 

 

Changes

 

Cause

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