EM 12c: Internal Error Detected for Agent with "Oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer$ResponseXMLException"

(Doc ID 2228752.1)

Last updated on FEBRUARY 09, 2017

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.5.0 and later
Information in this document applies to any platform.

Symptoms

Diagnostic incident has been raised for the Agent with the below details:

Incident Details

Target agentmachine.domain:3872(Agent)Target Information
Incident Created Jan 30, 2017 12:36:56 AM GMT
Problem ID 46032
Problem Key oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer$ResponseXMLException:oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer:3770
ECID 0000LbgnPMQ23Vb4xJn3Ek1O9er200005Y

Last Updated Jan 30, 2017 12:36:56 AM GMT
Summary Internal error detected: oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer$ResponseXMLException:oracle.sysman.gcagent.upload.
UploadStoreForward$dequeuer:3770.
Category Diagnostics 

-  Access the underlying Problem for this incident, and click on the links to package the incident from the in the diagnostics section provides a zip file with the details of the incident. The readme.txt in this zipfile shows:

Incident Source: SYSTEM
Create Time: Mon Jan 30 00:36:53 GMT 2017
Problem Key: oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer$ResponseXMLException:oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer:3770
ECID: 0000LbgnPMQ23Vb4xJn3Ek1O9er200005Y
Error Message Id: OFM-99999
Context Values
--------------
threadName : GC.Upload[2]
UPLOAD_STREAM_INDEX : 2
Stack Trace
-----------
oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer$ResponseXMLException: <Line 1, Column 10492>: XML-20221: (Fatal Error) Invalid char in text.
at oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer.processNotificationValue(UploadStoreForward.java:3770)
at oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer.xferFile(UploadStoreForward.java:3014)
at oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer._run(UploadStoreForward.java:3917)
at oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer.run(UploadStoreForward.java:3804)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
at oracle.sysman.gcagent.util.system.GCAThread$RunnableWrapper.run(GCAThread.java:189)
at java.lang.Thread.run(Thread.java:662)

-  The EM_AGENT_InMemoryLog*.txt in the same zip file shows:

2017-01-30 00:36:52,787 [41:GC.Upload[2]] INFO - Incident (non-critical) error is report by
java.lang.Exception: Critical error
.................
Caused by: oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer$ResponseXMLException: <Line 1, Column 10492>: XML-20221: (Fatal Error) Invalid char in text.
at oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer.processNotificationValue(UploadStoreForward.java:3770)
at oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer.xferFile(UploadStoreForward.java:3014)
... 6 more
2017-01-30 00:36:52,964 [41:GC.Upload[2]] DEBUG - Adding an incident to the queue: <Line 1, Column 10492>: XML-20221: (Fatal Error) Invalid char in text. (1653821667)
2017-01-30 00:36:52,966 [41:GC.Upload[2]] DEBUG - XML error during upload of file /app/oracle/product/agent12c/agent_inst/sysman/emd/upload/upload/sending/uplD_P4_S2_I82810.gz
2017-01-30 00:36:52,966 [41:GC.Upload[2]] DEBUG - Upload breadcrumb=[2]: XML processing error on file uplD_P4_S2_I82810.gz
2017-01-30 00:36:52,967 [41:GC.Upload[2]] WARN - Upload file /app/oracle/product/agent12c/agent_inst/sysman/emd/upload/upload/sending/
uplD_P4_S2_I82810.gz with tracking key 82810.1485736612000 being moved to invalid file location storage due to upload error: <Line 1, Column 10492>: XML-20221: (Fatal Error) Invalid char in text.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms